What is knowledge management (KM)? Content creation and management tools are essential to structure and organize knowledge content for each retrieval and maintenance. /Type /Pages << /Parent 2 0 R Igloo Software's Knowledge Management software solutions helps you capture, store, & share knowledge company-wide to increase overall productivity. This helps your customers to find solutions for their problems instantaneously … Visure offers a specialized, innovative, and user-friendly requirements management product to implement efficient RM and requirements engineering processes. /Contents 76 0 R They can be like personal pages that are much like personal diaries which are periodically updated and accessible publicly. endobj >> Quickly browse through hundreds of Knowledge Management tools and systems and narrow down your top choices. /Font 141 0 R  Project management tools are gradually becoming integrated project information portals with capabilities far beyond simple project tracking and reporting. It treats knowledge as a vital resource and key 38 0 obj /Rotate 0 >> /Resources 113 0 R Filter by popular features, pricing options, number of users, and read reviews from real users and find a tool that fits your needs. /Parent 2 0 R >> The general direction is toward more integrated process and knowledge management systems, and user interfaces with a "Web" look. << Knowledge Management iii KNOWLEDGE MANAGEMENT TOOLS ... assets for creating value and meeting tactical & strategic requirements. /CropBox [0.0 0.0 595.28 841.89] endobj /Type /Page A common problem for those undertaking a knowledge management project is placing technology ahead of the ability or the 7 7 /CropBox [0.0 0.0 595.28 841.89] Knowledge creation is all about continuous transfer, combination, and conversion of the different types of knowledge, as users practice, interact, and learn. Document Management System Tools for Knowledge Management A document management system is a tool used to store and manage digitally-formated documentation. /Kids [3 0 R 5 0 R 6 0 R 7 0 R 8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R endobj /Parent 2 0 R >> Knowledge acquisition has several applications that we will be discussing in this chapter. /Rotate 0 More than Q&A: How Stack Overflow’s sales, marketing, product, and engineering teams use /MediaBox [0.0 0.0 595.28 841.89] << << endobj This tool also helps with the goal of capturing tacit knowledge by allowing authors to connect their expertise to a certain document. /Type /Page /Parent 2 0 R A winning knowledge management program increases staff productivity, product and service quality, and deliverable consistency by capitalizing on intellectual and knowledge-based assets. It is also a great tool for creating a collaborative knowledge library for any use case like an internal team knowledge … 36 0 obj /Parent 2 0 R << It also helps in predicting future occurrence and forecast expected outcomes. /Resources 109 0 R 31 0 obj /Resources 53 0 R /Resources 79 0 R /Contents 138 0 R endobj /CropBox [0.0 0.0 595.28 841.89] /Contents 74 0 R /MediaBox [0.0 0.0 595.28 841.89] /Parent 2 0 R /Parent 2 0 R Over time with more and more information being amassed it has become harder and harder to access the specific information required without a lengthy search or an intimate knowledge of where the information is stored. Knowledge Management Tools and Techniques Manual ©APO 2010, ISBN: 92-833-7093-7 Dr. Ronald Young, United Kingdom, served as the volume editor. << << >> /Rotate 0 /Contents 118 0 R From content management and SEO to intelligent search and AI-powered bots, this platform has all the essential tools you need to leverage company data to build your FAQ and product information database and improve your customer support and strategic planning significantly. A knowledge management tool helps provide a central repository for all information, data, and knowledge, facilitating easy storage and retrieval. The best knowledge management software solutions include the option to add custom fields to each user’s profile. It consists of the following tools − 1. /Type /Page endobj /Producer /Rotate 0 /Contents 136 0 R 23 0 obj /CropBox [0.0 0.0 595.28 841.89] /Title /Resources 75 0 R RightAnswers — Knowledge management, self-service and knowledgebase development tools. /Contents 98 0 R These are webpages that typically focus on a specific subject. Once you agree on a set of goals and objectives, you’ll need to track the metrics associated with the … 33 0 obj endobj Knowledge management is no longer a ‘nice to have’ for most companies… it’s required for success, and demanded by all of your stakeholders: employees, customers, partners and suppliers. /C [0 1 1] It includes groupware and collaborative tools. /Rotate 0 Requirements management tools are any tools that help you remove ambiguity—assumptions, wishful thinking, gray area, interpretations—from a project’s requirements. << << /Resources 137 0 R We … /MediaBox [0.0 0.0 595.28 841.89] Knowledge management ultimately is about the processes, disciplines and tools that allow information to be created, stored and most important retrieved at such time the specific information offer the most helpful insight for the user. >> /Border [0 0 0] /CropBox [0.0 0.0 595.28 841.89] Knowledge management systems are IT solutions that allow for the storage and retrieval of the information stored within the company, allowing for better collaboration and more efficient problem-solving. /Rotate 0 See the Platform Overview; Features Packed with features to help you build and sustain a thriving digital workplace.